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1. #USING WIRESHARK TO FIND NETWORK PROBLEMS HOW TO#
2. #USING WIRESHARK TO FIND NETWORK PROBLEMS MAC OS X#

The second certificate exchange will occur moments later when Silo is connecting to the app servers. The first certificate exchange will occur when Silo is connecting to our launch servers. Here is an example of one of the certificate exchanges. This data can be used to troubleshoot your connection.ĭuring the launch process, you will want to look for 2 certificate exchanges. Once Silo is launched, you should see Wireshark begin to display rows of captured data. Once your filter is in place, you may begin capturing packets, however, you will not see anything in Wireshark until you attempt a connection using the Silo application.

*These IPs may change so please refer to the support article: Details about Firewall Rules Needed for Silo Access for the most updated list of IPs. Please disregard the double quote characters at the beginning and end. In order to filter for Authentic8 traffic, you will want to create the filter list below in order to focus the display on all Silo IP addresses. For example, if you wish to analyze traffic from your wireless network, select the wireless interface entry. Once you have Wireshark installed, launch the application, then click the name of your primary or active network interface under Interface List in order to start capturing network packets.

#USING WIRESHARK TO FIND NETWORK PROBLEMS MAC OS X#

You can download Wireshark for Windows or Mac OS X from their official website. You can use these filters to segment Silo traffic, as part of advanced network troubleshooting. Wireshark includes various data filters, color-coding, as well as, other features that enable deep network traffic analysis. The data output is later presented in human-readable format. Wireshark is a network protocol analyzer, which captures network packets in real-time. Prior to using this document, please verify that you have whitelisted the IPs found in the Details about Firewall Rules Needed for Silo Access support article

#USING WIRESHARK TO FIND NETWORK PROBLEMS HOW TO#

To check if promiscuous mode is enabled, click Capture > Options and verify the “Enable promiscuous mode on all interfaces” checkbox is activated at the bottom of this window.Q: How to Use Wireshark to Troubleshoot ConnectionsĪ: This document provides information on how to troubleshoot SIlo connections using Wireshark to inspect packets. If you have promiscuous mode enabled-it’s enabled by default-you’ll also see all the other packets on the network instead of only packets addressed to your network adapter. Wireshark captures each packet sent to or from your system. You can configure advanced features by clicking Capture > Options, but this isn’t necessary for now.Īs soon as you click the interface’s name, you’ll see the packets start to appear in real time.

For example, if you want to capture traffic on your wireless network, click your wireless interface. Capturing PacketsĪfter downloading and installing Wireshark, you can launch it and double-click the name of a network interface under Capture to start capturing packets on that interface. Don’t use this tool at work unless you have permission. Just a quick warning: Many organizations don’t allow Wireshark and similar tools on their networks.